What VetLum is
VetLum is veterinary practice management software built for clinics in the United Arab Emirates. Your team signs in at app.vetlum.com from a computer or tablet. There is nothing to install and no server to look after in the clinic, but you do need an internet connection.
The staff screens are in English. What your clients receive can be in Arabic: reminders, emails, consent forms, certificates and the pre-visit questionnaire, for clients who prefer Arabic.
Set up for how UAE clinics work
- Prices in AED, with VAT shown on every invoice line
- Your TRN on tax invoices, and buyer details for business and government clients
- UAE mobile numbers saved in one +971 format
- The clinic day runs on Dubai time
- E-invoice XML in the PINT AE structure for your accredited service provider
- Messages from your clinic's own email address and WhatsApp Business number
More detail: how VetLum handles UAE VAT and e-invoicing and WhatsApp reminders from your own number.
Dubai, Abu Dhabi, Sharjah and the Northern Emirates
VetLum works the same way in every emirate. A single-vet practice in Sharjah, a busy clinic in Dubai with several vets, and a mobile vet driving between clients around Abu Dhabi all use the same calendar, records and invoices. Because it runs in the browser, a mobile vet can book, write the record and invoice on the visit from a laptop or tablet.
Licensing and record-keeping rules are set by the authority in your emirate. VetLum helps you keep complete, signed records that you can export at any time; your clinic stays responsible for meeting those rules.
What a day in VetLum looks like
Reception sees every vet's day side by side, finds the next free time and approves requests from your online booking page. New clients can register themselves on a clinic tablet, and consent forms and pre-visit questionnaires go out before the visit.
In the exam room, the vet writes a SOAP record with vitals, diagnoses, prescriptions, vaccinations and lab results, using templates or notes copied from the last visit. Signed records are locked and corrections are added as amendments. AI can draft notes from dictation, but a vet reviews every draft and a person always signs.
The flowboard shows where each patient is, including hospitalised patients with treatment sheets. Stock is tracked by batch and expiry, with a controlled substances register. At checkout, the visit's charges are already on the invoice. You can follow the whole clinic day from booking to closing on the home page.
Pricing
Starter Clinic costs AED 600 a month and covers 1 veterinarian, 1 receptionist and 1 location, with every feature included. It is billed monthly by bank transfer or a card payment link we send you, with no card stored and no long-term contract. For more vets, more front-desk staff or several branches, tell us about your clinic and we will put together a plan.
Your data stays yours
- Reliable, secure cloud servers and encrypted connections
- Each clinic's data kept separate from every other clinic's
- A backup every night to separate storage
- Two-factor sign-in, roles and permissions, and an audit log
- A full export of your clinic's data whenever you want it
Coming from another system? See how switching veterinary software works.