AED 600 a month for a single clinic. Billed monthly by bank transfer or card payment link.
app.vetlum.com/dashboard
Screens show a fictional demo clinic.
VetLum at a glance
VetLum is veterinary practice management software for clinics in the United Arab Emirates. It runs in the web browser and brings appointments, clinical records, VAT invoices, stock and client reminders together. Client messages, forms and certificates can be in Arabic, reminders go out from the clinic's own email and WhatsApp Business number, and the Starter Clinic plan costs AED 600 a month for 1 veterinarian, 1 receptionist and 1 location. Read more about veterinary software for clinics in Dubai, Abu Dhabi and Sharjah.
Made for how clinics work in the UAE
Built for UAE clinicsPrices in AED, +971 phone numbers, Dubai time and your TRN on every invoice.
Arabic for your clientsReminders, forms, certificates and messages can go out in Arabic.
VAT and e-invoicing readyTax invoices and credit notes, plus PINT AE XML files for your e-invoicing provider.
WhatsApp from your own numberReminders go out from your clinic's WhatsApp Business number. Meta bills you directly.
Email from your own addressClients get invoices and reminders from your clinic's email, not ours.
We move your data inSpreadsheet imports, including one-row-per-pet files, and your old record PDFs.
Your data, whenever you want itDownload everything as one ZIP of spreadsheets and documents.
Secure cloud hostingReliable cloud servers, encrypted connections and a backup every night to separate storage.
Locked once signedTwo-factor sign-in, an audit log, and signed records nobody can quietly edit.
A day at your clinic
Follow a normal day from the first booking to closing the till. Every step happens in the same place, so nobody re-types anything.
The front desk, sorted before the doors open
See every vet's day side by side and fit the next client in quickly.
Calendar by day, week or month, with a column for each vet
Find next available suggests free times by vet
Online booking page with a QR code; you approve each request
Clients register themselves on a clinic tablet
Consent forms and pre-visit questionnaires sent before the visit
Take a deposit when you book
app.vetlum.com/calendar
Notes that stay with the patient
A clear SOAP record with the patient's history beside it.
SOAP templates and notes copied from a previous visit
Vitals, diagnoses, prescriptions and vaccinations in one record
Lab results with reference ranges and out-of-range flags
Body maps and dental charts
AI notes from your dictation: a draft you review, never auto-signed
Signed records are locked; changes are added as amendments
app.vetlum.com/patients/…/consultations/…
Everyone knows where each patient is
The flowboard follows each pet from check-in to checkout, including hospitalised patients.
Flowboard columns from Scheduled to Done, refreshed automatically
Treatment sheets and a whiteboard for hospitalised patients
Send owners an update with photos while their pet is with you
A waiting-room screen shows who is next, without client details
app.vetlum.com/flow
Stock you can trust at a glance
Quantities only change through recorded movements, so the numbers add up.
Stock on hand by batch, location and expiry date
Purchase orders, receiving and supplier invoices
Stock counts with live variance
Controlled substances register with a second-person witness
Items come out of stock when the invoice is issued
app.vetlum.com/inventory/stock
Checkout without the paperwork
Charges from the visit are already on the invoice. Check, issue, take payment.
Tax invoices with your TRN and VAT shown per line
Record cash, card or bank transfer payments, and refunds
Deposits, credit notes, product returns and client credit
Estimates clients can sign, then convert to an invoice
Counter sales and client account statements
E-invoice XML for business and government clients
app.vetlum.com/billing/invoices/…
Clients hear from you, on time
Reminders go out on their own, from your clinic's own email and WhatsApp.
Care reminders created automatically from vaccines and treatments
Appointment reminders and booking confirmations
Message a filtered group of clients by email or WhatsApp
Only clients who agreed receive marketing messages
Share visit summaries, invoices and certificates by email
Sales, payments and clinic activity, with VAT shown separately.
Sales, payments, production and appointment reports
Export any report or list to CSV, and many to PDF
Roles and permissions, seats, shifts and time clock
An audit log of sensitive changes
A full export of your clinic's data whenever you want it
app.vetlum.com/reports/sales
Records you can stand behind
Every visit is written by a named vet and locked when it is signed. If something needs correcting, you add an amendment with your name and the time. Nothing is overwritten.
AI drafts are suggestions you review and save yourself
Dose suggestions come only from your clinic's own dose references
Every AI draft is logged, and kept text is marked as AI-assisted
A clinic owner can switch AI off in Settings
app.vetlum.com/patients/…
The whole day on one page
Open VetLum and see today's appointments, who has arrived, who is with a vet and who is ready to pay, next to your tasks.
Check in, start a visit or check out from the same list
Tasks for today, tomorrow and later
A setup checklist that shows what is left to do
app.vetlum.com/dashboard
VAT and e-invoicing, done properly
VetLum issues tax invoices with your TRN and keeps buyer details for business and government clients. For UAE e-invoicing it gives you the XML file your Accredited Service Provider (ASP) needs. VetLum is not an ASP itself.
A readiness checklist for your e-invoicing set-up
PINT AE structured XML for invoices and credit notes
Your tax adviser or ASP confirms what applies to your clinic
No. Starter Clinic is billed monthly by bank transfer or a card payment link we send you. No card is stored and there is no long-term commitment.
Who owns our data, and can we take it with us?
Your clinic's records belong to your clinic. A clinic owner can download a full export at any time: one ZIP with a spreadsheet for each kind of record, plus your documents and patient photos.
Is VetLum available in Arabic?
The staff screens are in English today. What your clients receive can be in Arabic: reminders, emails, consent forms, certificates and the pre-visit questionnaire, for clients who prefer Arabic.
Does it handle UAE VAT and e-invoicing?
Yes. VetLum issues tax invoices and credit notes with your TRN and VAT per line. For business and government clients it exports e-invoice XML in the PINT AE structure for your Accredited Service Provider (ASP).
VetLum is not an ASP and does not send e-invoices to the tax authority for you.
How do WhatsApp messages work?
You connect your clinic's own WhatsApp Business number in Settings. Messages go out from your number and Meta bills your clinic directly. Only clients who agreed to WhatsApp are messaged.
What hardware do we need?
None beyond what you have. VetLum runs in a web browser on a computer or tablet. There is nothing to install on your computers.
How does my team learn it?
Step-by-step guides with screenshots are built into the app, written with the exact button names. We also walk you through set-up when you start.
We use another system. How do we move?
Export your lists as spreadsheets and import them in the recommended order: clients, pets, prices, stock, vaccination and weight history, reminders, appointments and balances. Old records come across as PDFs filed under each pet. A preview shows everything before it is saved, and we are happy to help.
Where is our data stored?
On reliable, secure cloud servers, over encrypted connections. Each clinic's data is kept separate from every other clinic's, the database is backed up every night to separate storage, and a clinic owner can export everything at any time.
How is AI used?
Only as a draft you review. AI can turn your dictated findings into SOAP notes or draft a history from the pre-visit questionnaire. Nothing is saved until a vet keeps it, a person always signs, and a clinic owner can turn AI off.
How do we get in touch?
Email us at info@vetlum.com or use Book a demo on this page. We reply within one working day.
See VetLum with your own clinic in mind
Book a 30-minute demo. We'll show you a working day, answer your questions and talk through moving your data.